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Shipping policy

Shipping Policy

Overview

Thank you for shopping with us! We aim to provide a seamless shipping experience for all our customers. This Shipping Policy outlines our processing times, shipping methods, rates, and other important details to ensure you know what to expect when ordering from our store.

Order Processing

  • Processing Time: Orders are typically processed within 2-5 business days (Monday through Friday, excluding holidays). During peak seasons or promotions, processing may take up to 7 business days.

  • Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details. If you don’t receive this email within 24 hours, please check your spam/junk folder or contact our customer support.

  • Backordered or Preordered Items: If your order includes backordered or preordered items, the entire order will ship once all items are available unless otherwise specified. We will notify you via email if there are any delays.

Shipping Methods and Rates

  • Available Carriers: We partner with reliable carriers such as USPS, FedEx, UPS, and DHL to deliver your orders. The carrier used depends on your location and the items ordered.

  • Shipping Rates: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. We offer the following options where available:

    • Standard Shipping: 5-10 business days (estimated).

    • Expedited Shipping: 2-4 business days (estimated).

    • International Shipping: 10-20 business days (estimated, depending on destination and customs processing).

  • Free Shipping: Orders over $75 qualify for free standard shipping within the United States. Free shipping promotions may vary and will be clearly indicated at checkout.

  • International Shipping: We ship to most countries worldwide. International customers are responsible for any customs duties, taxes, or fees imposed by their country. Please check with your local customs office for details.

Delivery Information

  • Tracking: Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this to monitor your package’s progress.

  • Delivery Times: Estimated delivery times are provided at checkout but may vary due to factors like carrier delays, weather, or customs processing for international orders. We are not responsible for delays caused by these external factors.

  • Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address, or failure to claim the package, we will contact you to arrange reshipping. Additional shipping fees may apply.

Shipping Restrictions

  • Hazardous Materials: Certain products (e.g., aerosols, flammable items) may have shipping restrictions due to carrier regulations. If your order includes such items, we will notify you of any limitations.

  • PO Boxes and APO/FPO Addresses: Some carriers may not deliver to PO Boxes or APO/FPO addresses. Please provide a physical address if required by the selected shipping method.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us within 30 days of the shipping date. We will work with the carrier to locate your package or initiate a replacement or refund.

  • Damaged Items: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will arrange for a replacement or refund as appropriate.

Contact Us

If you have any questions about your order or our shipping policy, please reach out to our customer support team at support@yourstore.com or call us at +1-800-555-1234. We’re here to help!

Last Updated: August 20, 2025